At Big Buds Flowers Trading LLC, we are committed to excellence, ensuring that every floral arrangement and plant reaches you in peak condition. To maintain our high standards of service and customer satisfaction, we have established the following guidelines regarding payments, returns, and cancellations.

Payment Security

Your security is our priority. We do not share or pass any debit or credit card details to third parties. All transactions are processed through secure, encrypted gateways to ensure your personal and financial information remains fully protected.

Returns & Replacements

Due to the perishable nature of our products, we adhere to a strict return policy:

  • Eligibility: Returns or replacements are accepted only for items that arrive damaged, defective, or do not match your order.
  • Reporting: Any issues must be reported to our team on the same day of delivery.
  • Resolution: Exchanges for verified damaged items will be redelivered free of charge within Dubai.
  • Perishables: Items delivered correctly and in good condition—including all fresh flowers, luxury arrangements, and plants—are non-returnable and non-refundable.

Cancellations

  • Pre-Dispatch: Orders may be canceled only before they have been processed or dispatched from our boutique.
  • Post-Dispatch: Once an order is in the design phase, processed, or out for delivery, cancellations are not permitted.
  • Contact: To request a cancellation or report an issue, please contact us immediately:
    • Phone: +971509042120
    • Email: bigbudsflowersbranch@gmail.com

Refunds

  • Method: Approved refunds will be processed only through the original mode of payment used during the transaction.
  • Timeline: Please note that refund processing times vary by financial institution and may take between 10 to 45 days to reflect in your account.

We strive to make every interaction with Big Buds transparent and fair, ensuring a premium experience from the first click to the final delivery.