PRIVACY POLICY
Effective Date: February 27, 2026

At Big Buds Flowers (accessible via https://bigbudsflowers.ae/), we are committed to protecting your privacy. This policy describes how we collect, use, and handle your information.

1. Payment Security & Data Protection
We take your financial security seriously. In accordance with international banking standards:

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

https://bigbudsflowers.ae/ will not pass any debit/credit card details to third parties.

https://bigbudsflowers.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://bigbudsflowers.ae/ (website) cannot guarantee the security of any information that is disclosed online.

2. Information We Collect
When you visit our site, we collect certain information to process your floral orders:

Personal Details: Name, email address, phone number, and delivery address.

Order History: Details of the arrangements you have purchased.

Device Information: IP address and browser type (collected via cookies) to improve your shopping experience.

3. How We Use Your Information
We use the information we collect to:

Process and deliver your orders (including sending your details to our delivery team).

Provide you with order updates via WhatsApp or email.

Improve our website functionality and customer service.

Comply with legal and banking obligations.

4. Third-Party Services
While we do not sell or rent your data, we do use trusted third-party services to operate our store:

Shopify: To host our store and manage the checkout process.

Payment Gateways: To securely process your credit/debit card transactions.

Courier Services: To ensure your flowers are delivered to the correct address.

5. Updates to This Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

6. Contact Us
If you have questions regarding your data or this policy, please contact us at:

Email: bigbudsflowers@gmail.com

Phone: +971 509042120

Website: https://bigbudsflowers.ae/

COOKIE POLICY
Effective Date: February 27, 2026

At Big Buds Flowers, we use cookies and similar tracking technologies to enhance your experience on our Shopify-powered website. This policy explains what cookies are, how we use them, and your rights to manage them.

1. What are Cookies?
Cookies are small data files that are placed on your device (computer or mobile) when you visit our website. They help the site remember your actions and preferences (such as login, language, and shopping cart items) over a period of time.

2. How We Use Cookies
We use cookies for the following purposes:

Strictly Necessary Cookies: Essential for the website to function. These allow you to browse the site and use features like the shopping cart and secure checkout.

Performance & Analytics: These help us understand how visitors interact with our store (e.g., which flower arrangements are viewed most) so we can improve our services.

Functional Cookies: These remember choices you make, such as your region or currency, to provide a more personalized experience.

Advertising & Marketing: These track your browsing habits to help us show you relevant offers and floral collections that match your interests.

3. Third-Party Cookies
Because our store is built on Shopify, certain third-party services (like payment gateways, Google Analytics, or social media pixels) may also place cookies on your device to perform their services. We do not control these third-party cookies directly.

4. Your Choices & Control
You have the right to decide whether to accept or reject cookies.

Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality (like keeping items in your cart) may be restricted.

Cookie Banner: When you first visit our site, you will see a banner allowing you to manage your preferences.

5. Retention
The length of time a cookie stays on your device depends on whether it is a “persistent” or “session” cookie. Session cookies expire when you stop browsing, while persistent cookies stay until they expire or are deleted.

6. Contact Us
If you have any questions about our use of cookies, please contact us at bigbudsflowers@gmail.com.